Last updated on August 14, 2025.
At CEDAP MamaCare Telehealth Services, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our telehealth platform.
1. Information We Collect
We may collect the following types of information when you register, book appointments, or use our services:
- Personal details (name, phone number, email, date of birth).
- Medical information (symptoms, medical history, prescriptions, lab results).
- Payment details (mobile money, credit/debit card information, or bank details).
- Technical data (device type, IP address, and usage statistics to improve our services).
2. How We Use Your Information
Your information is used for the following purposes:
- To schedule and provide telehealth consultations.
- To create and maintain accurate medical records.
- To send appointment confirmations and links for virtual calls.
- To process payments securely.
- To improve our services and user experience.
3. Confidentiality & Security
- All consultations are private and protected by doctor-patient confidentiality.
- We use secure, encrypted platforms (including Zoom, WhatsApp) for consultations.
- Your medical records are stored in compliance with applicable healthcare data protection regulations.
- We never sell or share your information with third parties for marketing purposes.
4. Sharing of Information
We only share your information in the following situations:
- With licensed healthcare providers involved in your care.
- When you consent to a referral to another specialist.
- If required by law or public health obligations.
- To prevent fraud, abuse, or threats to safety.
5. Your Rights
You have the right to:
- Access and request a copy of your medical records.
- Correct or update your personal information.
- Withdraw consent for data use (except where required by law).
- Request destruction of your data, subject to legal and medical record-keeping obligations.
6. Data Retention
We retain medical and consultation records only as long as required by law and medical regulations. After that, the records are destroyed.
7. Payment Security
All online payments are processed through secure gateways. We do not store your full payment card details on our servers.
8. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect any changes in law, technology, operations, or regulations. Updates will be posted on our website with the revised effective date.
9. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
+254 110 976 999 or cedapmamacare@gmail.com